pajok Frequently
Asked Questions
Everything you need to know about registering on pajok, depositing via bKash, Nagad and Rocket, placing cricket bets, claiming bonuses, and staying safe — answered clearly in one place for players across Bangladesh.
What This FAQ Covers
Six key topic areas — everything a pajok player in Bangladesh needs to know, in plain English.
Account & Registration
How to sign up, verify your identity, reset your password, and manage your pajok account — including what happens if you need to close it.
Deposits & Withdrawals
Step-by-step guidance on funding your account via bKash, Nagad, Rocket, Upay, and bank transfer, plus minimum amounts, fees, and processing times.
Games & Gameplay
Cricket betting markets, slot RTPs, live casino availability, mobile play, and how to get the most out of the pajok game library.
Bonuses & Promotions
How the welcome bonus works, what wagering requirements mean in practice, when bonuses expire, and how to claim offers correctly.
Safety & Security
SSL encryption, fair-play certification, data protection practices, and what pajok does to keep your account and funds secure at all times.
Responsible Gaming
Age verification, self-exclusion, deposit limits, time-out tools, and how to get help if gambling ever stops feeling like entertainment.
Account & Registration
How do I create a pajok account?
Creating a pajok account takes under three minutes. Visit the pajok Login page, click Register, and fill in your mobile number, date of birth, and a secure password. You will receive a one-time PIN (OTP) on your Bangladeshi mobile number to verify your identity. Once the OTP is confirmed, your account is active and you can make your first deposit immediately.
What documents do I need to verify my pajok account?
pajok requires a government-issued photo ID for KYC verification — a valid National Identity Card (NID), passport, or driving licence is accepted. You will also need to provide a selfie holding the document. Verification is typically completed within 24 hours. Unverified accounts can still deposit and play, but withdrawal limits apply until verification is complete.
Can I open more than one pajok account?
No — pajok strictly allows one account per person. Duplicate accounts are detected during KYC and payment processing checks. If a duplicate is identified, both accounts may be suspended and any balances may be voided in line with our Terms and Conditions. If you have lost access to your original account, contact our 24/7 support team via live chat to recover it.
I forgot my pajok password — how do I reset it?
You can reset your pajok password from the login page by clicking "Forgot Password" and entering the mobile number registered to your account. An OTP will be sent to that number within seconds. Enter the OTP on the reset screen, set a new password, and you will be logged in immediately. For security, choose a password that is at least 8 characters and includes both letters and numbers.
How do I close my pajok account?
To permanently close your pajok account, contact the support team via 24/7 live chat or email [email protected] and request account closure. Before closing, ensure any remaining balance is withdrawn, as closure requests are processed within 48 hours and your funds cannot be accessed afterwards. If you are closing due to gambling concerns, consider using the self-exclusion tool instead — it preserves your balance and can be reversed after the exclusion period.
Deposits & Withdrawals
How do I deposit money on pajok using bKash?
To deposit via bKash on pajok, log in to your account, navigate to the Deposit section, and select bKash from the payment options. Enter the amount you wish to deposit — the minimum is ৳200 — and you will be provided with a dedicated bKash merchant number. Send the exact amount from your bKash app using the "Send Money" function, then enter the bKash transaction ID on the pajok deposit confirmation screen. Funds are credited to your pajok account within 1–5 minutes.
How long does a Nagad deposit take on pajok?
Nagad deposits on pajok are credited almost instantly — typically within 1 to 3 minutes of the transaction being confirmed by Nagad. The process mirrors the bKash flow: select Nagad in the Deposit section, transfer the amount to the provided merchant number via your Nagad app, and submit the transaction ID on pajok. If your deposit has not appeared after 10 minutes, contact live chat support with your Nagad TrxID.
Can I deposit on pajok using Rocket or Upay?
Yes — pajok supports deposits via Rocket (Dutch-Bangla Bank Mobile Banking) and Upay in addition to bKash and Nagad. The deposit process is the same for all mobile wallets: select your preferred method, transfer the amount to the provided number, and submit the transaction reference on pajok. Rocket and Upay deposits typically credit within 5 minutes. Bank transfers via Dutch-Bangla Bank, BRAC Bank, and City Bank are also accepted but take 30–60 minutes during banking hours.
What is the minimum withdrawal amount on pajok?
The minimum withdrawal amount on pajok is ৳500 for mobile wallet methods (bKash, Nagad, Rocket, Upay). For bank transfers to Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported Bangladeshi banks, the minimum is ৳1,000. There is no withdrawal fee charged by pajok on standard withdrawal requests, though your mobile wallet provider or bank may apply their own transfer fees.
How long do withdrawals take on pajok?
Mobile wallet withdrawals (bKash, Nagad, Rocket, Upay) are processed within 15 to 60 minutes on pajok, provided your account is fully KYC-verified and no bonus wagering requirements are outstanding. Bank transfer withdrawals typically take 1–3 working hours during Bangladesh Standard Time (BST, UTC+6) banking hours. Withdrawals requested outside banking hours or on public holidays may take until the next working day. First-time withdrawals may take slightly longer due to standard security checks.
Are there any fees for deposits or withdrawals on pajok?
pajok does not charge any internal fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, Upay) may apply their standard transaction charges when you send funds to the pajok merchant number. To avoid unexpected deductions, always check your wallet provider's current fee schedule. Bank transfers via BRAC Bank or Dutch-Bangla Bank may also carry the bank's standard BEFTN or NPSB transfer charges.
Games & Gameplay
How do I place a bet on a cricket match on pajok?
To bet on cricket at pajok, navigate to the Cricket section from the main menu. You will see a list of live and upcoming matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Select a match, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, review the odds, and confirm your bet. Your potential payout is displayed before you confirm, so you always know what you stand to win.
What types of cricket bets are available on pajok?
pajok offers a wide range of cricket betting markets, including match winner, series winner, top batsman, top bowler, total runs (over/under), first wicket method, player performance props, and live in-play betting on ball-by-ball outcomes. BPL matches receive the deepest market coverage, with some BPL fixtures offering 30+ betting markets. IPL and ICC T20 World Cup events are also heavily covered with competitive odds.
Can I play pajok games on my mobile phone?
Yes — pajok is fully optimised for mobile browsers on both Android and iOS devices. The platform uses a responsive design that adapts cleanly to any screen size, so you can bet on cricket, spin slots, and play live casino games directly from Chrome or Safari on your smartphone without downloading any app. A dedicated pajok app is also available — ask support via live chat for the current download link.
What slot games are available on pajok?
pajok's Slots section features hundreds of titles from leading studios including Pragmatic Play, Microgaming, NetEnt, and Spribe. The library covers classic three-reel fruit slots, video slots with bonus rounds and free spins, progressive jackpot slots, and cluster-pays games. New titles are added regularly. Popular games with Bangladeshi players include high-volatility video slots with buy-bonus features and branded titles tied to cricket and sports themes.
What is the RTP on pajok slot games?
Return to Player (RTP) percentages on pajok slot games vary by title and provider, but the platform's overall slot library averages between 95% and 97% RTP. Each game's individual RTP is displayed in the game information panel — look for the "i" icon or "Game Info" button within any slot title. Higher RTP does not guarantee short-term wins, but it reflects the long-run theoretical return across millions of spins.
Does pajok offer live casino games?
Yes — pajok Casino features a full suite of live dealer games powered by Evolution Gaming and Ezugi, including live roulette, live blackjack, live baccarat, live poker variants (Teen Patti, Andar Bahar), and live game shows such as Crazy Time and Monopoly Live. Games are streamed in HD from professional studios 24 hours a day. Bengali-speaking dealers are available on selected Ezugi tables for a more localised experience.
Bonuses & Promotions
What welcome bonus does pajok offer to new players?
pajok offers a welcome bonus to all newly registered and verified members on their first deposit. The exact bonus percentage and maximum amount are displayed on the Promotions page at the time of your registration — these figures are updated periodically. To claim the welcome bonus, opt in during the deposit process by selecting the relevant promotion. Bonuses are not automatically applied; you must actively choose to claim them.
What are the wagering requirements on pajok bonuses?
Wagering requirements on pajok bonuses specify how many times you must bet the bonus amount before it converts to withdrawable cash. Requirements vary by promotion — the specific multiplier (e.g., 20x, 30x) and eligible games are stated in each offer's Terms and Conditions on the Promotions page. Slots generally contribute 100% towards wagering, while live casino games may contribute at a lower rate. Always read the individual bonus T&Cs before opting in.
Do pajok bonuses expire?
Yes — all pajok bonuses carry an expiry period, which begins from the moment the bonus is credited to your account. The standard expiry window for most bonuses is 7 to 30 days, depending on the promotion type. If the wagering requirement is not completed within the expiry window, the bonus and any associated winnings are removed from your account. Expiry timers are visible in your account's Active Bonuses section so you always know how much time remains.
Can I withdraw my bonus funds immediately on pajok?
Bonus funds on pajok cannot be withdrawn directly — they must first be converted to real cash by completing the applicable wagering requirement. Once the wagering threshold is met, the converted amount moves to your withdrawable balance automatically. If you request a withdrawal before clearing wagering requirements, any active bonus and associated pending winnings will be forfeited. Check your bonus progress at any time in the My Account section.
Does pajok run promotions for cricket events like BPL or IPL?
Yes — pajok regularly runs seasonal promotions tied to major cricket tournaments including the Bangladesh Premier League (BPL), IPL, ICC T20 World Cup, and Bangladesh Tigers bilateral series. Typical offers include enhanced odds on selected matches, cashback on losing bets during tournament weeks, and free-bet credits for accumulators. Check the Promotions page before each major tournament for the current offers and eligibility criteria.
Safety & Responsible Gaming
Is pajok safe and legitimate for players in Bangladesh?
pajok operates as an offshore online betting platform using 256-bit SSL encryption to protect all player data and financial transactions. All games in the pajok library are sourced from certified providers whose random number generators (RNGs) are independently audited for fairness. pajok also enforces strict KYC procedures to prevent fraud, underage gambling, and money laundering. While online gambling regulations in Bangladesh are complex, pajok is committed to operating to the highest available technical and ethical standards.
Is pajok legal in Bangladesh?
pajok is an offshore platform, and the legal landscape for online gambling in Bangladesh is subject to local regulations that players should be aware of. pajok does not make specific claims about the legality of online gambling in any given jurisdiction. Players in Bangladesh access the platform at their own discretion and are encouraged to understand the applicable laws in their area. pajok strongly recommends that all players gamble responsibly and within their means, regardless of jurisdiction.
How does pajok protect my personal and financial data?
pajok protects all player data using TLS 1.3 / 256-bit SSL encryption across every page and transaction. Personal information collected during registration and KYC is stored on secure, access-controlled servers and is never sold to third parties. Financial transactions via bKash, Nagad, Rocket, and bank transfer are processed through encrypted payment gateways. For full details on how your data is collected, stored, and used, refer to the pajok Privacy Policy.
What is the minimum age to play on pajok?
The minimum age to register and play on pajok is 21 years. This is strictly enforced through mandatory age verification during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and any funds returned. pajok takes underage gambling prevention seriously and encourages parents and guardians to use parental control tools to restrict access to gambling websites on shared devices.
How do I self-exclude from pajok if gambling is becoming a problem?
If you feel gambling is becoming a problem, you can activate self-exclusion on pajok by going to Account Settings, selecting Responsible Gaming, and choosing a self-exclusion period — from 1 month up to permanent exclusion. Alternatively, contact the 24/7 live chat support team who can process a self-exclusion request immediately. During the exclusion period, you will not be able to log in, deposit, or receive promotional messages from pajok.
Can I set deposit limits or spending limits on my pajok account?
Yes — pajok provides responsible gaming tools that allow you to set daily, weekly, or monthly deposit limits directly from your Account Settings under the Responsible Gaming tab. Once a limit is set, it takes effect immediately and cannot be increased for 48 hours to prevent impulsive decisions. Decreasing a limit takes effect immediately. These tools are designed to help you stay in control of your gambling activity at all times.
Still have a question?
Our support team is available around the clock — 24 hours a day, 7 days a week, including Eid and public holidays. Reach us via live chat on site for the fastest response, or send an email and we will reply within a few hours.
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