Responsible Gaming at pajok —
Play Smart, Stay in Control

What Is Responsible Gaming?

Responsible gaming is the practice of treating online betting and casino games as a form of leisure — one that is enjoyable, affordable, and kept well within boundaries that you set for yourself. pajok defines responsible gaming as a shared commitment: we provide the safeguards, tools, and information, while you use them to make informed decisions about how, when, and how much you play.

At pajok, we firmly believe that sustainable gambling is built on three principles: awareness (knowing the odds, knowing your habits), control (setting and respecting limits you choose), and access to help (knowing where to turn when gaming stops feeling like fun). Everything in this section of the site is designed to support all three of those principles for our members across Bangladesh.

Whether you enjoy placing a bet on a Bangladesh Tigers match during the BPL, spinning slots during Eid celebrations, or playing live roulette with our Evolution Gaming tables, the experience should always leave you feeling good — not stressed, not chasing losses, and not sacrificing the things that matter most in your life.

Recognising the Warning Signs

Problem gambling can develop gradually and is not always easy to recognise from the inside. The following warning signs are well-documented indicators that gambling may be moving from entertainment into something that requires attention:

• Spending more money on gambling than you originally planned or can afford
• Borrowing money or selling possessions to fund gambling activity
• Feeling anxious, irritable, or restless when you are not gambling
• Chasing losses — continuing to bet in an attempt to recover money already lost
• Lying to family, friends, or colleagues about how much time or money you spend gambling
• Neglecting work, study, family responsibilities, or personal health because of gambling
• Using gambling as a way to escape stress, depression, anxiety, or personal problems
• Repeatedly failing to stick to self-imposed limits or time boundaries
• Feeling guilt or shame after gambling sessions, yet continuing to gamble
• Gambling with money earmarked for essential expenses such as rent, food, or utilities

If you recognise two or more of these signs in your own behaviour, it is worth taking a step back and using the self-assessment tool below or speaking with our support team. Recognising the pattern early is the most important first step.

Self-Assessment: Is Gambling Still Fun for You?

Take a moment to reflect honestly on the following questions. There are no right or wrong answers — this is a tool for your own awareness, not a clinical diagnosis. If several of these statements feel familiar, we encourage you to reach out to our support team or use one of the self-management tools described in the next section.

Your Control Tools on pajok

pajok provides every registered member with a suite of self-management tools that can be activated instantly from your account settings. These tools are always available, always free to use, and always act in your interest — not ours. The following tools are available to all pajok members:

• Deposit Limits Set a maximum amount you can deposit per day, week, or month. Limits are applied immediately upon activation. Any request to increase an existing limit is subject to a mandatory 7-day review period. Decreasing a limit takes effect within 24 hours.
• Time-Out (Short Break) Temporarily suspend your account for 24 hours, 72 hours, 1 week, or up to 6 weeks. Your account data and balance are preserved. At the end of the time-out period, your account is automatically reinstated — no action is required from your side unless you wish to extend.
• Self-Exclusion Close your account for a defined period of 1 month, 3 months, 6 months, 1 year, or permanently. Self-exclusion cannot be reversed before the chosen period expires. During exclusion, you will be blocked from login, deposits, and all pajok marketing communications.
• Session Time Reminders Receive an on-screen pop-up notification at the interval you choose — every 30 minutes, 1 hour, or 2 hours — reminding you how long your current session has lasted and giving you an easy opportunity to log out and take a break.
• Reality Check Summaries View a real-time summary of your current session including time spent, total bets placed, total winnings, and net result. This feature is always accessible from the account menu and can also be set to appear automatically at chosen intervals.
• Transaction & Betting History Access a full, exportable record of every deposit, withdrawal, bet placed, and game result on your account — filterable by date range. Reviewing your history monthly is a practical way to stay objectively aware of your gambling patterns over time.

How to Set Deposit Limits on Your Account

Setting a deposit limit on pajok takes less than two minutes. Follow these steps to activate a limit on your account at any time:

1. Log in to your pajok account and navigate to Account Settings from the top-right menu.
2. Select Responsible Gaming from the settings menu sidebar.
3. Under Deposit Limits, choose whether to set a daily, weekly, or monthly limit.
4. Enter your chosen limit amount in BDT (Bangladeshi Taka). For example, ৳5,000 per week or ৳15,000 per month.
5. Confirm the limit. It takes effect immediately and will be enforced across all deposit channels — bKash, Nagad, Rocket, Upay, and bank transfer.

If you wish to lower your existing limit, the new lower limit is applied within 24 hours. If you wish to raise or remove your limit, a 7-day waiting period is required before the change takes effect. This cooling-off period is intentional — it gives you time to reflect on whether the change genuinely aligns with your long-term wellbeing.

Self-Exclusion: A Complete Guide

Self-exclusion is pajok's most powerful responsible gaming tool. It is designed for members who feel that they need a firm, enforceable break from gambling — not just a reminder or a limit, but a complete block on access to the platform for a meaningful period of time.

How Self-Exclusion Works

When you activate self-exclusion, your pajok account is immediately suspended. You will be logged out automatically, and you will not be able to log back in for the duration of the chosen exclusion period. Any pending bonuses or promotions are cancelled. All marketing communications from pajok — including SMS notifications to your Bangladeshi mobile number and email promotions — are suspended for the duration of the exclusion.

Exclusion Periods Available

• 1 Month — suitable for a short, focused break
• 3 Months — recommended as a minimum for members experiencing moderate concern
• 6 Months — provides meaningful distance for members who feel gambling has become a genuine issue
• 1 Year — a substantial break that allows time for counselling, financial recovery, and lifestyle restructuring
• Permanent Exclusion — irreversible closure of the account; suitable for members who have made a definitive decision to stop gambling entirely

How to Activate Self-Exclusion

Self-exclusion can be activated through Account Settings → Responsible Gaming → Self-Exclusion, or by contacting our support team directly via live chat. If you are in crisis and want your account closed immediately, live chat is the fastest route — our agents are available 24 hours a day, 7 days a week, and will action a self-exclusion request within minutes.

Protecting Minors

pajok takes the protection of minors with the utmost seriousness. Our platform is strictly for adults aged 21 and above. We use both automated and manual checks during the registration and KYC process to enforce this requirement.

If you share a device — a smartphone, tablet, or computer — with family members including children, we strongly recommend taking the following precautions:

• Always log out of your pajok account when you finish a session, especially on shared devices.
• Do not save your pajok password in your device's browser or password autofill for any profile accessible to a child.
• Use your device's parental control or screen-time management features to restrict access to gambling-related websites for child user profiles.
• Consider using third-party parental control software — widely available for Android and iOS devices — which can block access to online gambling platforms at the OS level.
• Talk openly with young people in your household about the nature of gambling and why it is an adults-only activity.

If you suspect that a minor has accessed a pajok account — whether your own or one created independently — please contact our support team immediately. pajok will investigate the matter promptly and take all necessary action, including account closure and review of any transactions.

Practical Tips for Staying in Control

Responsible gaming is an active practice, not just a setting you switch on. The following habits, if adopted consistently, make a meaningful difference to the long-term quality of your experience on pajok and to your overall financial wellbeing:

• Set a budget before you play — decide how much you are comfortable spending in a session before you log in, not during the session when emotions can override logic.
• Treat losses as the cost of entertainment — the expectation when you go to the cinema is not to get your money back. Approach gambling the same way.
• Never chase losses — if you have reached your session budget, stop. Chasing losses is the single most common pathway from recreational gambling to problem gambling.
• Take regular breaks — set a session time reminder so that you step away from the screen, stretch, and reassess before continuing.
• Avoid gambling under stress or emotional duress — gambling is not a healthy coping mechanism for anxiety, grief, financial pressure, or relationship difficulties. If you find yourself reaching for the app during difficult moments, that is a signal worth examining.
• Do not gamble when tired — fatigue significantly impairs judgment, and impaired judgment leads to poor betting decisions and overspending.
• Keep gambling separate from alcohol or substances — substance use impairs inhibition and risk assessment in ways that are directly harmful in a gambling context.
• Balance gambling with other hobbies — if pajok is your primary leisure activity, consider broadening your interests. Diverse sources of enjoyment reduce the emotional weight placed on any single activity.
• Review your account history monthly — a regular check of your transaction history keeps you objectively aware of actual spending versus perceived spending.

Getting Help — You Are Not Alone

If gambling has started to cause problems in your life — financially, emotionally, or in your relationships — the most important thing you can do is talk to someone. pajok's support team is available 24/7 and will always treat responsible gaming conversations with full confidentiality and without judgment.

In addition to contacting pajok directly, the following types of organisations provide professional guidance and support to people experiencing gambling-related difficulties. We encourage any member who is concerned about their gambling to reach out:

• Mental health counsellors and psychologists — many trained professionals in Dhaka and other major Bangladeshi cities now have specific experience with behavioural addiction, including gambling disorder. Your GP or a trusted community health worker can provide a referral.
• Financial counselling services — if gambling has resulted in debt or financial difficulty, a qualified financial counsellor can help you develop a structured plan for recovery and debt management.
• Trusted personal networks — family members, close friends, or religious community leaders can be a powerful source of support and accountability. Sharing the problem openly is often the hardest and most important step.